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Customer service

Shipping policy

How orders ship, what shipping costs, and what to expect for freight items.

Where we ship

Guardian 3D Supply ships to addresses in the United States. If you need delivery outside the U.S., call us before ordering and we will tell you what is possible for that item.

Shipping cost

Shipping is calculated by weight, size and destination and is shown at checkout before you pay. There are no hidden handling fees added after the order is placed.

How orders ship

Many products ship directly from the manufacturer's or distributor's U.S. warehouse. An order with items from more than one manufacturer may arrive in separate boxes on different days. Each shipment gets its own tracking number, emailed to you as soon as it leaves the warehouse.

Ship times vary by product and manufacturer. If timing matters for a project, call (888) 893-9090 before you order and we will confirm current availability for that exact item.

Freight items

Large equipment such as industrial printers, sintering kilns and steel shelving ships by freight. We will contact you to confirm the delivery address, dock or curbside delivery, and whether you need a liftgate or an appointment. Please inspect freight on arrival and note any visible damage on the delivery receipt before signing.

Damaged or missing items

Report anything that arrives damaged or incomplete within 7 days of delivery, with photos of the item and packaging, and we will make it right with a replacement, repair or refund.

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Ships across the U.S.Shipping is calculated by weight and destination at checkout.
Real specialistsCall (888) 893-9090 for compatibility and sourcing help.