30-day returns
You have 30 days from delivery to return an item in new, unused condition with its original packaging and accessories. Contact us first at [email protected] or (888) 893-9090 with your order number and we will send return instructions. Returns sent without instructions can be delayed.
Items that cannot be returned once opened
For safety and quality reasons, the following can only be returned if they arrived damaged or defective:
- Opened resin, chemicals, adhesives and cleaning solutions
- Opened filament, which absorbs moisture once its sealed bag is opened
- Used personal protective equipment, including respirators, gloves and goggles
- Special-order, custom-configured and quoted items
Freight returns
Freight items need a return authorization before anything ships back. We will explain how the return will be arranged before you pack it.
Refunds
Once the return arrives and is inspected, the refund goes back to your original payment method. Original shipping charges are refundable when the return is the result of our error or a defective product.
Damage and defects
Report damage within 7 days of delivery with photos. Defects found later are handled under the product's warranty, and Guardian coordinates that claim with the manufacturer for you.